The AI survey outcomes are in! Due to all of you who participated in our current survey, asking the way you’re fascinated by—and utilizing—AI. Now it’s time to disclose the outcomes.
First, let’s begin with the statistics on the respondents. Because it turned out, most respondents (88%) held mid-level or senior roles, and 58% held skilled or Professional-level Cisco certifications. This supplied us with a novel perspective on how seasoned professionals make the most of AI.
AI is reshaping the tech workforce
How are our tech professionals utilizing AI? The most notable outcome for this query is that tech professionals are quickly and continuously adopting AI. Within the survey, 63% reported beginning to use AI within the final 12 months, and 74% indicated that they use it a number of instances per week or extra. This means that AI adoption isn’t only a pattern amongst early-career employees—it’s reshaping your entire tech workforce.
Tech professionals are automating the routine
Once we requested how tech professionals are utilizing AI, we discovered that the top-ranked use instances have been assist desk help and automating configuration modifications. This outcome suggests these are probably the most priceless and impactful areas for AI use proper now. Decrease-ranked use instances embody evaluating and enhancing community safety, predictive upkeep, and problem decision. This might replicate both the complexity of AI implementation and a decrease in speedy ROI.
Tech professionals are utilizing AI to scale back handbook effort in a number of the more routine duties, which leaves time for individuals to sort out the tougher and extra inventive work. And 84% famous that AI has elevated productivity! So, when you’re undecided the place to start out with AI, begin by looking at the tasks you repeat most frequently. For instance, AI helped me establish a number of the developments from the survey outcomes, which meant I was able to leap rather a lot quicker into the enjoyable half, which is penning this weblog for you!
There’s nonetheless a coaching hole for those utilizing AI
We additionally requested our survey members how assured they felt about utilizing AI. Whereas 64% of respondents really feel assured of their AI abilities, 36% really feel impartial or unconfident, which is comprehensible given the speedy evolution of the sphere. This means that though many are experimenting with AI, there may nonetheless be a lot to be realized about the right way to successfully make the most of it.
“Ask Me Something (AMA): AI” on the Cisco Studying Community
That includes Kareem Iskander, Head of Technical Advocacy
August 7, 2025, 10 a.m. Pacific Time | Be a part of the dialogue
With a lot of information accessible, it may be difficult to know the place to start. In our survey, we discovered that 77% of our tech professionals are studying AI primarily by means of online programs and tutorials. And that is one thing we may also help with! Cisco affords wonderful coaching for getting began with AI, corresponding to Understanding AI and LLMs as a Community Engineer | AI4NE.
What’s subsequent: AI governance
Our survey additionally indicated that learners and advocates are quickly investing in adopting AI. So, what’s subsequent when you’ve received the fundamentals down? Begin fascinated by how AI is utilized and ruled.
Once we requested a query about AI safety practices, only 25% responded that their group has well-documented and adopted safety practices. One other 22% responded that they existed, however, weren’t well-documented or adopted, which leaves 54% who responded that their group has no safety practices or they have been uncertain in the event that they existed.
Assume again the preliminary Internet 2.0 days when the World Wide Web was the Wild, Wild West—some children were downloading viruses nonstop onto their dad’s and mom’s computer systems simply because they wished free MP3s. (I’m that child.) Without clear insurance policies for brand spanking new applied sciences, organizations risk knowledge misuse, safety breaches, or moral missteps. As AI becomes more and more embedded in our workflows, sturdy governance will probably be essential in making certain it’s used responsibly and sustainably.
For those who’ve received the fundamentals down and are in search of a solution to increase their ability set and function with AI, begin with how and the place AI is used in your office. And when you’re able to step up your AI abilities, take a look at our AI programs and be a part of the 74% of tech professionals already utilizing AI a number of times per week!
To proceed to stage up your AI abilities, take a look at these assets:
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Learn subsequently:
Educating Tomorrow’s Tech Workforce: A New Map for AI-Period Abilities
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